Service

General

More than 20 years experience with music groups, that’s the frame of music&friends for all services from the first contact up to the moment coming back from an international event or a concert tour. The brochures for international events have 12 to 16 pages and you can clearly get all information you need in the decision making process. For individual concert tours you will get a detailed offer with all terms of conditions. To have enough time for a decision making process within the music group, you will get comfortable deadlines for individual concert tours. For international events we offer a general deadline to cancel without any obligation. You can see this deadline in any case before making any reservation. Questionnaires and a detailed confirmation you will get after the deadlines when your reservation is obligatory. Corrections of the number of travellers can be done during all the time. . About 14 days before the departure you will get the detailed individual programme for your music group together with the mobile number of your local guide at the destination. This helps you to communicate even in the case of later arrival because of external reasons.


	About 14 days before the departure you will get the detailed individual programme for your music group together with the mobile number of your local guide at the destination. This helps you to communicate even in the case of later arrival because of external reasons. The local guide will help your music group during the check-in, the concerts and all further programmes. You will be in good hands. Just in case: Of course we hope as you that there will never be any event of damage. But if it should be: Our assurance against all third-part damages (these are all suppliers for accommodation, transport and concerts in the frame of the booked services) is up to 7 Mio € per case.* *) Is valid at reservations at buchmann touristic & consulting. Further partners of music&friends have different services, according to national terms. Please ask in advance about these details.


		You can order the brochures with the detailed descriptions of the international events of music&friends without any obligation. Just click at the icon down and decide to get the brochures by e-mail or normal mail:

music&friends

An international network of independent companies offers professional information, consulting, preparation and realization at all events of music&friends in many countries in Europe, in Asia, Australia and North America.

A long-term experience with the realization of musical events and strong experiences in the field of tourism are the qualification to get a partner of music&friends™.

For the international events there are offered partly informal meetings during a weekend. You get to know all concerts venues, hotels and places of interest together with representatives of music groups from other countries. A final decision regarding the participation of the event must be done after this informal weekend. At music & friends™, the customer service is always at the first place; starting with brochures and first information, during the informal weekends and the main events. You should feel comfortable all the time in the world of music & friends™!

Beside the musical events as shown on these pages, most of the partners of music&friends are also active in further business divisions. The long business connections between these partners – some of them around 20 years are the basic for a confidential and professional co-operation. The result is an equivalent level of quality at all events with a deep embedded in the cultural history of the region. This benefit is valid for all participants and most of the music groups are visiting several events of music&friends.


		The participation at one of the international events should bring your music group a long-time motivation. We try our very best to offer you a professional frame. The results can be read at the comments of participating music groups and we are proud of them. To make the musical life of a music group more attractive also means to give them a chance to find new singers/musicians.

FAQ

Q: We found a cheap accommodation at the place of the event and want to participate only at the concerts without any more services from music&friends.

A: This is principally not possible. The organization of the concerts is part of a service- and price package, which can’t be separated. Local choirs get the possibility to participate in different ways.

Q: The packages of the event include accommodation and further services, but no transport – who will organize the transport?

A: Every music group has the choice to organize their own transportation to the places of the event (by coach, flight, train). music&friends offers to organize the local transport by private coaches for transfers, tours etc. If music groups decide to travel with their own coach, the coach must be ready and available throughout the program

Q: Is there any chance to integrate individual wishes in the program of an event or must the program be the same for all participating music groups?

A: Every music group will get an individual program; however, the concerts are mandatory

to all. If they are fixed, there can be arrangements for individual guided tours, meals, extensions etc.

Q: What’s the timeline of a registration for any event?

A: After each music group decides to join an event and cleared transport and travel allowances, a deadline will be set. Before the deadline however, reservations can be cancelled without any obligation. Music&friends offers a generous deadline, which gives music groups enough time to clarify e.g. flight bookings without any time pressure and to have the background of a reservation. Only after the deadline any reservation is binding and means cancellation fees, if all music groups will cancel.

Q: Which insurances are included?

A: Insurances are basically included depending to national regulations of the responsible tour operator. Within the EU, the regulations are nearly similar. Reservations by buchmann touristic&consulting, with its location being in Germany, includes insurance against third party damages (this concerns all suppliers from the hotel till the stage constructor of an open

-air stage) up to 7 million Euros per damage of an event.

Q: Would you advise a private health insurance for the stay abroad?

A: This depends of the destination of an event. Within the EU, many health insurances cover the basic medical care in foreign countries too. An example is the international smart card for health assurance, which is installed at the moment in several countries. For destinations outside the EU we recommend an additional health insurance.

Q: Would you recommend a travel cancellation insurance?

A: There is no general answer to that question. At many events of music&friends, if there are cancellations up to 10% of the travellers a couple of days before the arrival, it is free of charge. This is not valid for shared portions of costs for coach or for air tickets. Mainly air tickets have generally very strict cancellation restrictions. Please note, that travel cancellation insurances are valid mostly in cases of own illness or severe illness/dead of a first degree relative. Normally, any other reason is not accepted.